...they will take care of our customers...
RPM delivers The Value of 168 to customers by combining the flexibility and creativity of a small, nimble enterprise with the strength and stability of a large global organization to bring customers the best of both worlds. Close-to-the-market decision making - RPM’s unique operating philosophy and decentralized, entrepreneurial structure empower our people to develop close, long-lasting customer relationships that enable them to anticipate and address emerging needs. As a result, customers view us as an innovator, problem solver and trusted partner. A passion to excel - Our people are energized by the knowledge that they play the leading role in propelling RPM's continuous growth and improvement.
Confidence in our stability and reliability - RPM companies are backed by the financial strength of a $2 billion, New York Stock Exchange-listed, Fortune 1000 company committed to providing leading brands that consumers and industrial users need and want – in both major and niche markets. Customers feel secure in knowing that we are a reliable supplier that will grow and adapt with them over the long term.
New products like Rust-Oleum's Specialty Plastic Primer, which primes plastic for any number of top coats (above), have enhanced RPM's reputation as an innovator and problem solver. As trusted partners with customers, RPM companies are sought for such prestigious projects as the construction of the Nelson Mandela Bridge (upper right) in Johannesburg, South Africa, where Carboline coatings protect the bridge's structural steel and Tremco products cover its deck.	Value-added services and support - Increasingly, customers turn to RPM companies not only for top-quality products but for innovative services. Rust-Oleum's industry-leading MarketScope category management program, for example, has accelerated sales for many of North America's top retailers. Filling another market need, Tremco’s WTI roofing maintenance and information-based services have served strong customer demand that resulted in service division revenues more than doubling during the past year. Legacy of product innovation - By identifying and solving unique and challenging customer problems with value-added, cost-effective solutions, RPM companies continually build upon our reputation for market leadership. As an example, our Stonhard Group’s Stonblend RTZ, a urethane flooring that deadens sound, has proved especially useful in venues such as hospitals and schools. And our Fibergrate subsidiary developed a covered stair tread that has the strength of concrete, without the rapid deterioration of concrete in harsh climates. This cost-saving breakthrough has application in hotels, apartment buildings and other commercial sites.